Hi, I’m Philippa Law,
Operations Manager for the Coffee Tasting Club
Customer service is such an important part in any business. I respond to emails on a daily basis and I’m checking my inbox hourly. Giving our customers a friendly and efficient service is what I strive for.
Helping with the daily running of a start-up company can be difficult, so I’m always trying to find new and exciting ways to engage potential customers, whether that’s running Social Media competitions or by expanding our offering with new products.
I’ve been with Boom for nearly 4 years now. I was hired in January 2013 as their Administrator and after deciding that SEO wasn’t the path I wanted to go down I stayed in this position for 3 years (organisation is my thing!). In 2015 we launched our own eCommerce start-up company, the Coffee Tasting Club. After the first 6 months I became the first employee of CTC and I’ve now been the Operations Manager for the past year.
Even though I’m officially a Coffee Tasting Club employee, I work closely with the Boom guys discussing Marketing and Design opportunities
To put it simply, in my spare time I like to relax. I like to switch off and do nothing. When it gets to Halloween I like to experiment with Special FX make up (I could sit in front of my mirror buried in makeup for hours!).
I also like to get some time in on the Xbox – my favourite games at the moment are Gears of War 4 and Overwatch. There’s nothing like shooting hideous creatures to help the mind relax 😉