Hi, I’m Philippa Law,

HR & Office Manager

at Boom.

People Management

Being efficient in your position is one thing, but helping a team achieve great levels of efficiency is another! I firmly believe that if you look after your employees, they'll look after your business and so, this is in the forefront of everything I do on a daily basis. I love encouraging people to be the best that they can, all whilst coming together as a team and providing an excellent service to our clients.

Customer Service

Customer service is such an important part in any business. I respond to emails on a daily basis and I’m checking my inbox hourly. Giving our customers a friendly and efficient service is what I strive for.

Organisation

I have been given the name of ‘Queen of Organisation’ by the Boom team. I think that pretty much speaks for itself.

Crisis Management and Problem Solving

Being a tight knit group of people, it's very rare that crisis management issues arise, but when it does, I thrive. I'm always looking for the best and most efficient solutions for our team. It's very important to listen and understand the employees within your business, on an individual level and as group. By taking the time to solve issues openly, we've managed to remove the divided between directors, managers and employees and have created a very loyal ``work family``.

About me
My Experience

I was hired in January 2013 as Boom’s Administrator and after deciding that SEO wasn’t the path I wanted to go down I stayed in this position for 3 years (organisation is my thing!). Since then, I dipped my toes in operations management before becoming HR and Office Manager in May of 2019.

I found a love for helping people, whilst helping and improving upon the successes of Boom and I find my current position extremely rewarding. In addition to this, over the past few years I have gained a fair amount of knowledge in marketplaces and have successfully sold a vast amount of products on eBay and Amazon through WordPress sites.

My Interests

To put it simply, in my spare time I like to relax. I like to switch off and do nothing. I like to get some time in on the Xbox and Nintendo Switch – the Mario games are by far my fave for the Switch, specifically Mario Karts! I may not always win (I once came last in a high-powered Grand Prix race) but it’s one of the very few games that I don’t get mad at and stop playing, ha.

I have 2 wonderful cats: Taz, who’s a Tabby X British Blue (more like a small grey tiger!). He’s coming up to 2 years old and eats like a horse! And, Nala who’s a tri-coloured beauty. She’s only 4 months old and is absolutely bonkers! Just call me Crazy Cat Lady!

Why I’m Qualified
My Credentials
  • Human Resource Management
  • Customer Service
  • Organisation and Administration
  • Ecommerce Site Management
  • Amazon Listing Management
  • eBay Listing Management
  • WordPress and CMS Management
  • Social Media
  • Content Writing